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Services
Profitability Management
Business Process Improvement
In a complex organization, internal problems are often masked. These
inefficiencies often manifest themselves on the bottom line. As
a result, many executives decide to eliminate complexity in their
companies, streamline operations and reduce product offerings. Challenges
occur because the steps to create a lean, streamlined and effective
process are not simple.
RSI’s approach to improving business processes typically involves
a review of current practices within the processing of data or forms.
We gain an understanding of the current process and cycles and then
propose methods to increase the efficiency of those current tasks.
RSI has a high level of expertise within financial firms, call center
operations, billing operations and other routine focused activities.
Proven results have been produced in order entry, claims review,
customer care, billing, and other functional areas that process
information.
Typically, RSI’s efficiency proposals include a reduction
in the number of times a document is touched, capturing the document
electronically, and building workflow rules that save costs for
your company. You decide how best to deploy the newly acquired resources
or just use the savings to add to your bottom line!
RSI’s model-driven approach quantifies real opportunities
to cut cost, improve cycle time and improve quality. RSI’s
skilled professionals:
- Utilize
state of the art tools to collect process data
- Build activity-based
cost models (ABC) to compare before and after scenarios
- Uncover
points in current processes where there is opportunity for improvement
Our methodology
consists of consulting to understand the situation, modeling the
current processes, and analysis. Subsequently, we:
- Evaluate
and identify a list of current state processes that have the most
potential improvement opportunities
- Produce
a set of future state process models
- Further
analyze future state process models
- Prioritize
the results and develop an action plan
RSI delivers
proven, real world methods for the best results. Our Business Process
Improvement practice defines the business requirements in support
of the new business process and identifies alternate solutions for
implementing the business requirements.
In the end, Business Process Improvement is all about results. Deliverables
are a way to measure the results. During a full scale engagement,
RSI’s deliverables are:
- Comprehensive
workflow model of current state processes
- Assessment
of current process strengths, weaknesses and improvement opportunities
- Creation
of a future state business domain document, containing
– Future State Business Process Context - an "outside-in"
approach
– Future State Activities
– Workflows
– Organizational model
– Location model, if necessary
– Process Performance Measurements
– Business requirements documents
– Development recommendations
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